Many people confuse nurse managers as nurses, among other titles. The nursing department has hierarchies just like any other department in a hospital. The Chief Nursing Officer is also called the chief nursing executive and is at the top of the order. A nurse manager and a nurse case manager fall under the hierarchy of a nurse supervisor and have the duties and responsibilities described below.
Nursing Management Responsibilities and Duties
Nursing leadership and management involve the duties and responsibilities of training, hiring, and developing employees. Therefore, nurse case manager certification embodies strong coaching skills. As a nurse manager or an RN case manager, you must regularly obtain staff satisfaction feedback since your responsibility extends to achieving human resource goals. Once you analyze the feedback as a nurse manager, start developing plans to train your staff members according to their suggestions. In this area, a nurse manager supports the CUSP team’s work by providing the means to spread methodologies or training using a unit-wide curriculum. A nurse case manager also implements, develops, and reviews the plans for healthcare for seriously ill patients.
Registered nurse case managers also hire staff and ensure that the staffing needs of the unit are met most economically. Therefore, it will ensure that the funds can be spent to retain high-performing staff. In addition to hiring new staff and training them, nurse managers also closely work with staff on the efforts of professional development. A nurse care manager should also mentor staff members as they grow within their roles on the unit. That provides an excellent opportunity for nurse managers to hire from within the positions and can also internally promote members to higher positions.
Moreover, nurse managers work closely with staff members to improve the unit’s system by applying good system design. Therefore, they support the quality improvement of CUSP on their unit. Nurse managers also critically review the breakdowns of systems, including closely working with unit staff to utilize the principles of safe design.
Finally, nurse managers play a significant role in the management of behavior. Therefore, they must use coaching skills, empathy, and discipline as they work with their staff.
The Significant Roles They Carry Out
In terms of duties and roles linked to leading and managing in nursing, nurse managers are assisted by an assistant nurse manager, serve two significant roles while delivering clinical care and serving administrative leaders:
- Supporting and representing their nursing staff
This includes the following:
- Coaching and mentoring nursing staff
- listening to and providing counsel and concerns
- Representing their staff and unit within the hospital
- Overseeing unit-based operations in the following spectrum
- Human resources
- Unit-based protocol and regulation
- Patient and customer-based delivery.
The duties and responsibilities of nursing management are not limited to the ones mentioned above. They play an essential role in shaping the culture of practice of any medical institution since their roles are so broad, covering unit-based activities of hospitals, staff unit leadership and management, and quality improvement works.